Service Information

Bachmann Warranty

Bachmann’s product warranty is valid for original product owners in the United States and Canada only. This warranty does not apply to any other persons or locations. If you are in a territory other than the US or Canada, please contact the retailer you purchased our product from for their return policy. Bachmann is not responsible for returns from outside of these regions.

Bachmann's Lifetime Limited Warranty covers motorized motive power units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion. Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with a proof of purchase (sales receipt) and warranty registration card.

User modification to units voids the product warranty. Even if in original packaging, units purchased at flea markets, railroad swap meets, garage sales, online auctions of previously owned products, and similar venues are not covered by this or any other warranty.

Lifetime Limited Warranty Repair Costs

$39.00 HO and N Scale standard non-DCC locomotives
$49.00 HO and N Scale DCC non-sound locomotives
$75.00 HO and N Scale Spectrum®, E-Z App®, and sound locos
$85.00 On30 and Williams by Bachmann® locomotives
$125.00 Large Scale (1:29, 1:22.5, 1:20.3) locomotives

Please note: All accessories, power packs and speed controllers, scenery items, figures, and Plasticville USA® items are covered for 90 days only.

Begin Your Repair Request

To start your Bachmann repair request, please contact our service department by your preferred method.

or for customer service:
Phone 215-533-1600
8:30 to 4:00 ET
Monday - Friday
Postal Service Bachmann Customer Service
1400 East Erie Avenue
Philadelphia, PA 19124

Please pack your item to protect from rough handling during shipping. When possible, please use the original packaging to return you item for repair. Please include a note with your return address, daytime telephone number, email address, and a description of the issue with your product. Before returning your product(s), you must remove any customer-installed DCC decoders. Failure to remove a customer-installed decoder will automatically void the warranty.

Select parts are available for sale on our Parts Store. Please browser by scale to see if we have what you're looking for. If you can't find what you need, contact our Service Department for more information.