Bachmann Warranty
Bachmann’s product warranty is valid for original product owners in the United States and Canada only. This warranty does not apply to any other persons or locations. If you are in a territory other than the US or Canada, please contact the retailer you purchased our product from for their return policy. Bachmann is not responsible for returns from outside of these regions.
Bachmann's One-Year Limited Warranty covers motorized motive power units only. Under the warranty, Bachmann can decide whether to repair or replace an item at their discretion. Items less than a year old are fully covered and will be serviced or replaced at no charge when accompanied with a proof of purchase (sales receipt) and warranty registration card.
User modification to units voids the product warranty. Even if in original packaging, units purchased at flea markets, railroad swap meets, garage sales, online auctions of previously owned products, and similar venues are not covered by this or any other warranty.
Click here to view warranty details.
One-Year Limited Warranty Repair Costs -prices valid for items received AFTER September 1, 2026.
Service fees must be paid when submitting your item for repair. We accept all major credit cards, debit cards, and PayPal.
Sales tax is added to Pennsylvania and California residents.
Please note: All accessories, power packs and speed controllers, scenery items, figures, and Plasticville USA®
items are covered for 90 days only.
Begin Your Repair Request
All repairs must complete a Repairs Authorization and and fees must be paid in advance. You must compltete a Repair Authorization for each item that you are sending for repair.
Please pack your item to protect from rough handling during shipping. When possible, please use the original packaging to return you item for repair. Please include a note with your return address, daytime telephone number, email address, and a description of the issue with your product. Before returning your product(s), you must remove any customer-installed DCC decoders. Failure to remove a customer-installed decoder will automatically void the warranty. Please put RA label or Write RA number on outside of shipping carton. Failure to do this will delay your repair.
You can also check on an active repair.
CHECK REPAIR STATUS
Select parts are available for sale on our Parts Store. Please browser by scale to see if we have what you're looking for. If you can't find what you need, contact our Service Department for more information.
VISIT THE BACHMANN PARTS STORE
1400 East Erie Avenue
Philadelphia, PA 19124