Contact Us

Customer Service

For all customer service concerns, including orders, warranty and product information, repairs, and returns, contact the customer service department at cs@bachmanntrains.com

Parts Department

To contact the parts department, email parts@bachmanntrains.com

Web Store

For assistance with using our online store, placing an order, creating an account, tracking an order, or returns, please contact our Web Store Manager at: webstore@bachmanntrains.com

General Queries

If you have a general model railroading question concerning layouts, using DCC, or how to install a decoder, click the
Ask the Bach Man forum link on the header.

All Other Questions

For all other questions including new product suggestions, opening a sales account, and media inquiries, email us at: info@bachmanntrains.com